“Ask Kari” is a monthly, Question & Answer feature from Kari Negri. Kari has two decades of property management experience, is a featured speaker at many industry trade shows, such as AAGLA’s annual trade show, and is the CEO of SKY Properties, Inc. in Los Angeles.
“Hi Kari, what are some suggestions to welcome a new resident to my building?”
Hi Peter! Thank you for your great question. It’s so important to create a welcoming atmosphere for a resident at their new home. Let’s focus on a helpful gift tote bag and information
Tips For a Welcome Tote Bag
Imagine a resident arriving on moving day to their empty home. When a gift bag is left for them on the counter that creates an immediate sense of customer appreciation. As the owner/manager, there is an expression of gratitude for your customer’s business extended at first site. Even more, if the bag contains items useful during the move-in, a deeper sense of appreciation and consideration is established with your tenant. You are helping to alleviate moving day stressors.
- Decide Your Budget
It’s best to consider the gift bag as a unit turn or leasing expense. Depending on the number of units in your portfolio and the frequency of your turns, the impact may seem nominal or substantial, but we believe it’s important to allocate $100-$150 per gift bag. A budget at this level allows for a wide enough range of items to be both useful and appreciative.
- Decide the Contents
Try and imagine the last move you made and what might have been useful on moving day – that simple item that’s packed in a box somewhere. Likely, toilet tissue is on that list, perhaps bottled water, a packaged snack of some sort (trail mix, protein bar, cookies), toothbrush and toothpaste, dental floss, and ground coffee beans. Longer-term care gifts might include: a toilet plunger, microfiber cleaning cloth, roll of paper towels, white vinegar, baking soda, spray bottle, laundry detergent, and a few trash bags.
To keep your new resident informed of whom to contact for various services, routine maintenance, emergency repairs, you might consider printing an information sheet with helpful tips, contact protocols (web, email, or phone?) for various services, as well as, a list of local services and restaurants. Where is the nearest dry cleaner? Gym? Bike repair shop? Grocery store? Sandwich and pizza place? Offering these resources will remove some of the stressors on moving day and start off your resident-manager relationship on good footing.
Thanks again for your question Peter! I hope these welcome tote bag tips have proven helpful to you and your new residents.
As always, please remember, I am not an attorney. Seek clarification through your attorney. All articles are simply an opinion. Stay in touch at www.GetSky.net
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